| Purchase > Refund Policy |
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| If you are having problem using our software,
please send your support request to us with details explaination how the error was generated.
We will check the problem and respond to all support request
within 24 hours. Videozilla is offerred as free trial so that
users can try before they purchase to determine whether the
software is suit their needs. Our 30-day money back refund will
be based on the following policies: |
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| We provide full refund based on the following
cases: |
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If you accidentally bought the software more than once |
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If our software contains bugs and failed to perform normally
and there is no solutions given within an acceptable period
of time. Please inform us how the problem was generated
together with sample files, screenshots, error messages
and etc. |
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| We deserve rights to reject the following
cases: |
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When a user demands a refund immediately after buying
the software |
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When a user inform us that the software is not what he
needs and saying that he has uninstalled it and is not going
to use it without any particular reasons. Our software is
offered as free trial so is the user responsibility to try
out the software before purchase. |
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When a user claim a feature that is not offered within
our software. Users are advice to test the trial version
and read the help file before making a purchase. |
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When a user claim that our software does not compatible
with technologies offered by other third-party software. |
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