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Videozilla Video Converter Frequently Asked Questions FAQ

Support > Videozilla Video Converter Frequently Asked Questions FAQ
1.
The menu options are greyed out after selected a video file?
2.
The right-click menu still show on the windows explorer after the uninstallation?
3.
I received "Video not supported" message?
4.
I would like to request refund of my purchase. Where can I learn more about the refund procedure?
5.
The program still in trial mode after installing registered version?
6.
Where can I find audio/video codecs?
7.
Where can I download a manual for command-line?
8.
How do i receive upgrade?
9.
Why can't I convert SWF as input format?
10.
What will happen after I send in order?
11.
MOV file not supported?
12.
Where is the converted file stored?
13.
I have lost my software and I need to redownload the full version again.
14.
What is the System Requirements?
15.
Why can't I play the converted Flash?
 
The menu options are greyed out after selected a video file?
You may have selected a video format that is not supported as input format. Please refer to here for list of supported formats.
The right-click menu still show on the windows explorer after the uninstallation?
Please refer to http://www.softdivshareware.com/phpBB/viewtopic.php?t=136
I received "Video not supported" message?
Please refer to http://www.videozilla.net/codecs.html for help.
I would like to request refund of my purchase. Where can I learn more about the refund procedure?
Please read our refund policy and procedure at http://www.videozilla.net/refund.html
The program still in trial mode after installing registered version?
If it happen that the program still in trial version mode after installing the registered, please make sure that you have uninstall all the trial version files before installing the registered version. Please note that some old files you will need to remove it manually from the installation folder before installing the registered version. If you need further help, please contact support@videozilla.net
Where can I find audio/video codecs?
The best place to look for require video and audio codecs if through the video source vendor. Else, download a Media Info software and check what video/audio codecs is missing then perform a search in search engine.
Where can I download a manual for command-line?
You may download it here
How do i receive upgrade?
As long as your purchase date is still within a year, you may send an upgrade request to support@videozilla.net together with your order-id by using the registered email account.
Why can't I convert SWF as input format?
No, Videozilla does not support SWF decoding. SWF format is only supported as encoding. Please refer to here for list of supported formats.
What will happen after I send in order?
Once you have send in your order, you will receive a confirmation letter from our E-commerce Payment Processing Service provider, Fastspring. Once your payment is approved within 24 hours, another email with the registration details will be sent to your email.

The registration details email will contain a download link to download the registered version. Before installing the registered version, remove all trial version files first. Some old first you will need to remove it manually from the installation folder. After installing the registered version, the program will run without any limitation.

If you do not receive the registration details email after 24 hours, please contact support@videozilla.net
MOV file not supported?
Please make sure you have installed the latest QuickTime player from http://www.quicktime.com .
Where is the converted file stored?
By default all the converted video will be stored at "C:\Converted Video" . In case you cannot remember where you have set the output folder as, run the options dialog form and check the text field value for the converted video directory.
I have lost my software and I need to redownload the full version again.
As long as your purchase date is still within a year, you may send full version download request to support@videozilla.net together with your order-id by using the registered email account.
What is the System Requirements?
Minimum System Requirements
Microsoft Windows XP, 2000, 2003, 2008, Vista, 7, 8, 10
1 GHz CPU
1 GB Ram
100 MB Hard Disk Storage
Recomended System Requirements
Microsoft Windows XP, 2000, 2003, 2008, Vista, 7, 8, 10
1 GHz CPU
1 GB Ram
100 MB Hard Disk Storage
 
Additional Requirements
Flash 8 Player and above for SWF/FLV playback
QuickTime 6 Player and above for converting MOV, 3GP, 3G2, M4V, MP4, QT certain AVI. QuickTime player is free.
Microsoft Direct-X 9 and above for optimize performance.
Windows Media 9 Series Runtime for WMV support. This setup file is included when you install Videozilla.
Why can't I play the converted Flash?
Make sure you have installed the Flash 8 Player and above from Adobe website. The following show the flash player version
require to playback the flash format type.
Flash 8 SWF/FLV - Flash Player 8
Flash MX SWF/FV - Flash Player 6 and above
Flash 3-6 SWF - Flash Player 3 and above
Flash Vector SWF - Flash Player 3 and above
 
 
 
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