| Support > Videozilla Video Converter Frequently Asked Questions FAQ |
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| The menu options are greyed out after selected a video
file? |
| You may have selected a video format that is not supported
as input format. Please refer to here for list of supported formats. |
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| The right-click menu still show on the windows explorer
after the uninstallation? |
| Please refer to http://www.softdivshareware.com/phpBB/viewtopic.php?t=136 |
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| I received "Video not supported" message? |
| Please refer to http://www.videozilla.net/codecs.html for help. |
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| I would like to request refund of my purchase. Where
can I learn more about the refund procedure? |
| Please read our refund policy and procedure at http://www.videozilla.net/refund.html |
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| The program still in trial mode after installing registered
version? |
| If it happen that the program still in trial version mode
after installing the registered, please make sure that you have
uninstall all the trial version files before installing the
registered version. Please note that some old files you will
need to remove it manually from the installation folder before
installing the registered version. If you need further help,
please contact support@videozilla.net |
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| Where can I find audio/video codecs? |
| The best place to look for require video and audio codecs
if through the video source vendor. Else, download a Media Info
software and check what video/audio codecs is missing then perform
a search in search engine. |
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| Where can I download a manual for command-line? |
| You may download it here |
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| How do i receive upgrade? |
| As long as your purchase date is still within a year, you
may send an upgrade request to support@videozilla.net together with your order-id by using the registered email account. |
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| Why can't I convert SWF as input format? |
| No, Videozilla does not support SWF decoding. SWF format is
only supported as encoding. Please refer to here for list of supported formats. |
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| What will happen after I send in order? |
Once you have send in your order, you will receive a confirmation
letter from our E-commerce Payment Processing Service provider,
Fastspring. Once your payment is approved within 24 hours, another
email with the registration details will be sent to your email.
The registration details email will contain a download link
to download the registered version. Before installing the registered
version, remove all trial version files first. Some old first
you will need to remove it manually from the installation folder.
After installing the registered version, the program will run
without any limitation.
If you do not receive the registration details email after 24
hours, please contact support@videozilla.net |
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| MOV file not supported? |
| Please make sure you have installed
the latest QuickTime player from http://www.quicktime.com . |
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| Where is the converted file stored? |
| By default all the converted video will be stored
at "C:\Converted Video" . In case you cannot remember
where you have set the output folder as, run the options dialog
form and check the text field value for the converted video
directory. |
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| I have lost my software and I need to
redownload the full version again. |
| As long as your purchase date is still within a
year, you may send full version download request to support@videozilla.net together with your order-id by using the registered email account. |
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| What is the System Requirements? |
| Minimum System Requirements |
Microsoft Windows 7, 8, 10, 11
1 GHz CPU
1 GB Ram
100 MB Hard Disk Storage |
| Recomended System Requirements |
Microsoft Windows 7, 8, 10, 11
1 GHz CPU
1 GB Ram
100 MB Hard Disk Storage |
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| Additional Requirements |
Flash
8 Player and above for SWF/FLV playback
QuickTime
6 Player and above for converting MOV, 3GP, 3G2, M4V, MP4, QT certain
AVI. QuickTime player is free.
Microsoft
Direct-X 9 and above for optimize performance.
Windows Media 9 Series Runtime for WMV support. This setup file
is included when you install Videozilla. |
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| Why can't I play the converted Flash? |
Make sure you have installed the Flash 8 Player
and above from Adobe
website. The following show the flash player version
require to playback the flash format type. |
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Flash 8 SWF/FLV - Flash Player 8 |
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Flash MX SWF/FV - Flash Player 6 and above |
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Flash 3-6 SWF - Flash Player 3 and above |
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Flash Vector SWF - Flash Player 3 and above |
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